Shipping policy

Last updated: February 20, 2026

All orders ship from Philadelphia, Pennsylvania.

Thank you for shopping at YerbaCrew.com. This Shipping Policy explains how orders are processed, shipped, and supported. If you have any questions, please email info@yerbacrew.com or call 267-405-3275.

Order Processing

Orders are processed within 1–2 business days. Business hours are Monday through Friday, 9:00 AM–5:00 PM Eastern Time, excluding U.S. federal holidays.

Transit times begin after order processing is complete and do not include processing time. If there is a significant delay in shipping your order, we will notify you via email.

Domestic Shipping (United States)

Shipping rates are calculated and displayed at checkout.

Orders may qualify for free standard shipping when a promotional free shipping threshold is met. Any qualifying threshold is calculated after all discounts and promotions are applied and before tax. If discounts reduce the subtotal below the qualifying threshold, standard shipping charges will apply.

Standard Shipping
• U.S. Contiguous (excluding Alaska, Hawaii, and Puerto Rico): 3–5 business days
• Alaska, Hawaii, and Puerto Rico: 4–8 business days

Expedited Shipping
• U.S. Contiguous: 2–3 business days
• Certain rural or remote locations may require up to 4 business days

U.S. orders are shipped via UPS or USPS based on the most efficient delivery route.

Yerba Crew ships to addresses within the United States, U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Tracking

A shipment confirmation email is sent once your order has shipped. Tracking numbers are typically active within 24 hours of label creation.

We strongly recommend providing a valid email address at checkout to ensure you receive order confirmations and tracking updates. Customers who provide only a phone number may not receive tracking notifications.

Address Changes

We may be able to accommodate shipping address changes if requested within 1 hour of placing your order. After that time, orders may already be in processing.

Once an order has been transferred to the carrier, the shipping address cannot be modified.

Local Pickup

Local pickup is available in Philadelphia by appointment. After placing your order, please contact info@yerbacrew.com to coordinate pickup details.

International Shipping

International orders are fulfilled through our international shipping partner.

Shipping rates, duties, taxes, and import fees are calculated and displayed at checkout where applicable.

Delivery times vary by destination and may be affected by customs processing, local carrier conditions, or country-specific regulations.

You are welcome to contact Yerba Crew directly with general questions about your international order. We are happy to assist and coordinate where possible. In some cases, final updates regarding customs clearance, local delivery, or country-specific requirements may need to be provided by our international shipping partner.

Yerba Crew is not responsible for customs delays, duties, tariffs, import taxes, or additional charges imposed by your country.

If an international shipment is refused, unclaimed, or returned for reasons not due to our error, including refusal to accept delivery, refusal to pay customs duties, or change of mind, return shipping costs and any applicable carrier or customs charges will be deducted from any eligible refund.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit, please contact us first at info@yerbacrew.com before initiating a claim with the carrier. We will review the situation and, when appropriate, file a claim directly with the shipping carrier on your behalf.

Please do not initiate a carrier claim independently unless instructed by us. Most carriers allow only one active claim per shipment. If a claim is opened by the recipient, it may prevent Yerba Crew from filing a claim and recovering funds directly from the carrier, which may delay or impact resolution.

Retain all packaging materials and provide clear photos of the damaged item and packaging so we can assist with the claim process.

If a shipment is marked as delivered by the carrier, any non-delivery claims will be reviewed based on carrier tracking information and any supporting documentation.

Returns and Refunds

Return and refund terms are outlined in our Return and Refund Policy. Please refer to that page for complete details.

If you have any questions about shipping, delivery, or a specific order, please contact us at info@yerbacrew.com or 267-405-3275. We are happy to help.