Refund policy

Last updated: February 20, 2026

Thank you for supporting Yerba Crew. We stand behind the quality of our products and are committed to handling returns and exchanges in a clear, fair, and consistent manner.

If you have any questions about this policy, please email us at info@yerbacrew.com or call us at 267-405-3275.

Quick Summary

We aim to make returns straightforward and reasonable. Here is a high-level overview of our policy:

30-day return window for U.S. orders
Opened yerba mate is not eligible for return due to its consumable nature
Return shipping is typically the customer’s responsibility unless there is a verified defect
International duties, taxes, and shipping fees are non-refundable
Exchanges are available for eligible non-consumable items
All claims are reviewed in good faith, and we reserve the right to protect our business from misuse

Return Eligibility

We offer a 30-day return policy for U.S. orders. Requests made more than 30 days after delivery may not be eligible. If you believe your item has a manufacturing defect or quality issue, please contact us and we will review the situation in good faith. To qualify for a return:

The item must be unused and in the same condition in which it was received
The item must be in its original packaging
Proof of purchase is required The delivery date refers to the date marked as delivered by the carrier tracking system.

Yerba Mate Products

Due to the consumable nature of yerba mate, bags that have been opened by the customer are not eligible for return or refund. We cannot restock or resell consumable products once opened. If a bag arrives torn, damaged in transit, or otherwise compromised prior to being opened, please contact us with photos so we can review and resolve the issue. If you believe there is a quality concern with your yerba mate, include clear photos and a brief description when reaching out.

U.S. Returns

Eligible U.S. items may be returned within 30 days of delivery.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective
Original shipping fees are non-refundable
Refunds are issued only after the returned item has been received, inspected, and approved Refund processing times are calculated in business days and exclude weekends and U.S. federal holidays. Final posting times depend on your financial institution.

International Returns

For international orders:

Customers are responsible for all return shipping costs
Original shipping fees, duties, and taxes are non-refundable
Prepaid return labels are not provided
Refunds are issued only after the returned item has been received and inspected If a shipment is refused, unclaimed, or returned for reasons not due to our error, including refusal to accept delivery, refusal to pay customs duties, or change of mind, return shipping costs and any applicable carrier or customs charges will be deducted from the refund. If your item arrives damaged or defective, please contact us within 7 days of delivery and include supporting photos.

Refund Process

Once your return is received and inspected, you will be notified by email regarding approval or rejection. If approved, the refund may be issued to the original method of payment or, if mutually agreed, in the form of store credit to your Yerba Crew account. Store credit may be offered as an alternative to a refund and can be applied toward future purchases. If you have not received your refund:

Check your bank account
Contact your credit card company
Contact your bank If the refund still has not posted after completing these steps, please email info@yerbacrew.com.

Exchanges

Exchanges are available for eligible non-consumable items such as mate gourds and accessories within 30 days of delivery, subject to availability.

The item must be unused and in original condition
The customer is responsible for both return and outbound shipping costs unless the exchange is due to our error
Opened yerba mate products are not eligible for exchange Please email info@yerbacrew.com before sending any item back.

Sale Items and Limited Releases

Only regular-priced items are eligible for refunds. Sale, clearance, limited-release, and promotional items may be marked as final sale and are not eligible for return unless defective. Final sale items will be clearly indicated at the time of purchase.

Natural Materials and Product Care

Many of our mate gourds are made from natural materials such as wood, leather, and ceramic. Variations in grain, tone, texture, natural wood lines, leather creasing, subtle color variation, and minor cosmetic imperfections are normal characteristics of handmade and natural products and are not considered defects. Although each item is inspected prior to shipment, natural materials such as wood and ceramic may contain subtle internal variations that are not visible at the time of inspection. Wood products are sensitive to temperature changes, impact, and improper drying. Exposure to extreme heat, freezing temperatures, sudden temperature shifts, improper curing, or improper care may result in cracking, warping, or separation in wood products. Damage resulting from misuse, impact, improper care, temperature shock, or normal wear over time is not considered a manufacturing defect. If you believe there is a genuine manufacturing issue, please contact us with clear photos and a detailed description.

Return Shipping

Contact info@yerbacrew.com prior to shipping any return. Return shipping costs are non-refundable unless the return is due to our error. For items valued over 75 dollars, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items. We reserve the right to deny returns, refunds, or exchanges that do not meet the eligibility requirements outlined above.

Retail Partner Purchases

Products purchased through a café, market, or other retail partner must be returned or exchanged directly through the original place of purchase and are subject to that retailer’s return policy. Yerba Crew cannot process refunds or exchanges for items purchased through retail partners. In the case of a confirmed manufacturing defect, we are happy to work with the retail partner to review and resolve the issue.

Excessive Returns and Abuse Protection

We aim to handle all concerns fairly and in good faith. However, we reserve the right to limit or refuse refunds, replacements, exchanges, or future orders in cases of suspected abuse or repeated claims, including:

Repeated non-delivery claims when carrier tracking confirms delivery
Multiple unsupported quality complaints
Repeated requests for refunds or replacements without returning the product when required In certain situations, we may require additional verification, a returned product, signature confirmation on shipments, or decline future transactions when necessary to protect the integrity of our business.

A Note on Fair Use

Yerba Crew is a small business. We strive to treat customers generously when legitimate issues arise. In return, we ask that refund and replacement requests be made honestly and in good faith so we can continue providing quality products and service to our community.

If you have any questions about this policy, returns, or a specific order, please contact us at info@yerbacrew.com or call 267-405-3275. We are happy to help.